Refund Policies

We value our customers' satisfaction, and for this reason, we have a refund policy that aims to guarantee the reimbursement of paid amounts and ensure our commitment to the customer. In case of return, if the conditions of the Returns and Exchanges Policy are accepted, the customer will only receive the amount paid for the product (we will not refund shipping) through the same payment method used at the time of purchase. It is important to note that for a refund to be issued, the product or service must be in perfect and unused condition; otherwise, we will not be able to process the refund. Refund Methods: The refund of paid amounts will occur according to the payment method used when placing the order. For credit card payments: The chargeback may occur within up to 15 (fifteen) business days or up to 02 (two) subsequent invoices; this procedure is the responsibility of the credit card administrator. After the chargeback procedure, the proof will be sent via email. For payments with Bank Slip (Boleto Bancário) or PIX: The refund will occur directly in the buyer's bank account. For this, it will be necessary to provide refund details via email to our support team. Note: For refunds of purchases made with Boleto or Pix, the refund will only be made directly to the buyer's account. Accounts of relatives or third parties will not be accepted for customer security reasons. If you have any questions, please contact us via our email or WhatsApp; we will be happy to assist you.